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    Ohio University
   
 
  Nov 20, 2017
 
 
    
OHIO University Undergraduate Catalog 2017-18

Customer Service Minor


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Minor code OR6181

Patton College of Education 
Human and Consumer Sciences    
Lindley Hall
Athens, OH 45701
Phone: 740.593.2880
Fax: 740.593.0284
http://www.cehs.ohio.edu/academics/hcse/rm/index.htm

Robin Ambrozy, contact person
ambrozy@ohio.edu

Program Overview

The Customer Service minor, offered in the Department of Human and Consumer Sciences, is designed to complement major programs in areas where graduates are likely to work with customers, clients, or members of the public who are served by the organizations/businesses for which graduates work. Additionally, elements of supervision of a customer service oriented workforce are emphasized in the minor program. The courses focus on consumer issues, supervision in customer service environments, execution of customer service in a variety of workplace settings, and professional development.

Admissions Information

Freshman/First-Year Admission

No requirements beyond University admission requirements.

Change of Program Policy

No selective or limited admission requirements.

External Transfer Admission

No requirements beyond University admission requirements.

Opportunities Upon Graduation

Almost every industry employs customer service representatives, and their duties may vary greatly depending on the nature of the organization. For instance, representatives who work in banks may have similar duties to, or supervise, tellers; whereas those in insurance companies may be required to handle paperwork, such as changes to policies or renewals, and to guide their employees who assist customers with their policies. Those who work for utility and communication companies may assist customers with service problems, such as outages. Professionals in public relations advocate and act on behalf of their client, and must be responsive to client needs. In the hospitality industry, customers drive business performance, and customer service is a key differentiating factor in company success. Representatives who work in retail stores often handle returns and help customers to find items in their stores. Health care providers must be attentive to their customers’ needs in a variety of capacities.

Requirements

Minor Hours Requirement


The Customer Service minor requires a minimum of 15 hours.

Core Courses


Complete the following courses with a 2.0 overall GPA:

Internship


Complete an internship with a minimum of 3 semester hours (minimum 100 hours of work experience over at least 4 weeks) of credit at an approved site.

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