Jun 22, 2024  
OHIO University Undergraduate Catalog 2020-21 
OHIO University Undergraduate Catalog 2020-21 [Archived Catalog]

Customer Service Leadership Major (B.A.H.C.S.)

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Major code BS6418

Patton College of Education 
Human and Consumer Sciences 
McCracken Hall
Athens, OH 45701
Phone: 740.593.2880
Fax: 740.566.8111

Robin Ambrozy, contact person

Program Overview

The Customer Service Leadership major leads to a Bachelor of Applied Human and Consumer Sciences. This is an online bachelor completion degree, appropriate for students who have earned an associate’s or technical degree and/or at least 60 semester hours at an accredited institution. This degree focuses on employer-to-customer and employee-to-employee relationships. The key customer service leadership concepts such as empathy, emotional intelligence, communication and awareness are applied in a variety of industries.

Admissions Information

For Freshman/First-Year Admission, Change of Program or External Transfer

No requirements beyond University admission requirements. This is a bachelor completion degree, so incoming students must have earned at least 60 semester hours at Ohio University or in transfer credits. T To obtain the documents necessary to change your major or externally transfer into the program you will need to speak with an eCampus Advisor based on students last name at the following link here.

Opportunities Upon Graduation

This degree can provide advancement opportunities in many different fields such as hospitality, retail, human services, law enforcement, utilities, nursing, health care administration, call centers and computer technology. Students have also used this degree as a stepping-stone into graduate programs.


Universitywide Graduation Requirements

To complete this program, students must meet all Universitywide graduation requirements .

Department Level Requirements for Human and Consumer Sciences

The Department of Human and Consumer Sciences has no particular entry or graduation requirements beyond those of the College and the University. However, requirements differ considerably from program to program. Consult with your adviser to ensure proper fulfillment of those requirements.

Customer Service Leadership Major Core

 Complete each of the following courses with a grade of C or better:


Complete at least one course from the following:

Leadership and Organization

Complete at least two courses from the following:

Upper Level Electives

Complete at least 30 hours at the 3000-4000 level.

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