May 21, 2024  
OHIO University Undergraduate Catalog 2021-22 
OHIO University Undergraduate Catalog 2021-22 [Archived Catalog]

Customer Service Leadership Minor

Minor code OR6183

Patton College of Education 
Human and Consumer Sciences   
McCracken Hall 121
Athens, OH 45701
Phone: 740.593.2880
Fax: 740.566.8111

Donnie Brown, contact person

Program Overview

The Customer Service minor, offered in the Department of Recreation, Sport Pedagogy, and Consumer Sciences, is designed to complement major programs in areas where graduates are likely to work with customers, clients, or members of the public who are served by the organizations/businesses for which graduates work. Additionally, elements of supervision of a customer service oriented workforce are emphasized in the minor program. The courses focus on consumer issues, supervision in customer service environments, execution of customer service in a variety of workplace settings, and professional development.

Admissions Information

For Freshman/First-Year Admission, Change of Program or External Transfer

To add this minor, contact your academic adviser.

For information about the Customer Service Leadership major, follow the link here:

Opportunities Upon Graduation

Almost every industry employs customer service representatives, and their duties may vary greatly depending on the nature of the organization. Customer response is critical and understanding how to deal with internal and external customers is an important skill that employers are seeking. Adding a Customer Service Leadership minor to your coursework can show employers that you are well versed in handling diverse situations in a myriad of industries. Employers who recognize customer focused reputation and keep customers long-term according to most experts. Whether you seek to work for a for-profit or non-profit, a customer service leadership minor reminds employers that you understand today’s market.


Minor Hours Requirement

The Customer Service minor requires a minimum of 15 hours.