Minor code OR6183
Patton College of Education
Human and Consumer Sciences
McCracken Hall 121
Athens, OH 45701
Robin Ambrozy, contact person
The Customer Service minor, offered in the Department of Recreation, Sport Pedagogy, and Consumer Sciences, is designed to complement major programs in areas where graduates are likely to work with customers, clients, or members of the public who are served by the organizations/businesses for which graduates work. Additionally, elements of supervision of a customer service oriented workforce are emphasized in the minor program. The courses focus on consumer issues, supervision in customer service environments, execution of customer service in a variety of workplace settings, and professional development.
For Freshman/First-Year Admission, Change of Program or External Transfer
To add this minor, contact your academic adviser.
For information about the Customer Service Leadership major, follow the link here: https://www.ohio.edu/education/human-consumer-sciences/customer-service
Opportunities Upon Graduation
Almost every industry employs customer service representatives, and their duties may vary greatly depending on the nature of the organization. Customer response is critical and understanding how to deal with internal and external customers is an important skill that employers are seeking. Adding a Customer Service Leadership minor to your coursework can show employers that you are well versed in handling diverse situations in a myriad of industries. Employers who recognize customer focused reputation and keep customers long-term according to most experts. Whether you seek to work for a for-profit or non-profit, a customer service leadership minor reminds employers that you understand today’s market.