Customer Service Leadership Major (B.A.S.)

Major code BS6419*

Patton College of Education
Recreation, Sport Pedagogy and Consumer Sciences
Patton Hall
Athens, OH 45701
Phone: 740.593.4656
www.ohio.edu/education/recreation-sport-pedagogy-consumer-sciences/customer-service

Donnie Brown, contact person
brownd14@ohio.edu

Program Overview

The online Customer Service Leadership major leads to a Bachelor of Applied Science degree. The program equips students with the skills required to serve clients in a variety of settings. Graduates with a degree in Customer Service Leadership can work in areas such as online customer service support, billing services, financial services, office management, healthcare administration, hospitality and retail industries. The courses are provided in an online format so that students can have flexibility to work towards their degree in a time frame that works for them.

*This program was previously BS6418 which awarded the Bachelor of Applied Human and Consumer Sciences. Pending Board of Trustees approval (anticipated June 2024), the new program code will be BS6419 and will award the Bachelor of Applied Science effective the 2024-25 catalog year.

Admissions Information

For Freshman/First-Year Admission, Change of Program or External Transfer

No requirements beyond University admission requirements. Click here for more information: www.ohio.edu/education/recreation-sport-pedagogy-consumer-sciences/customer-service

Opportunities Upon Graduation

This degree can provide advancement opportunities in many different fields such as hospitality, retail, human services, law enforcement, utilities, nursing, health care administration, call centers and computer technology. Students have also used this degree as a stepping-stone into graduate programs.

Requirements

University-wide Graduation Requirements

Ohio University requires the completion of a minimum of 120 semester hours for the conferral of a bachelor’s degree. This program can be completed within that 120-hour requirement. For more information on the minimum hours requirement and other university-wide requirements, please review the Graduation Requirements – University-wide page.

Department Level Requirements for the Department of Recreation, Sport Pedagogy and Consumer Sciences

The Department of Recreation, Sport Pedagogy and Consumer Sciences has no particular entry or graduation requirements beyond those of the College and the University. However, requirements differ considerably from program to program. Consult with your advisor to ensure proper fulfillment of those requirements.

Customer Service Leadership Major Core

Complete the following core courses with a 2.0 or better Overall GPA:

CONS 2500 - Families as Consumers in Global Communities Credit Hours: 3
CONS 3100 - Human Resources for Customer Service Leadership Professionals Credit Hours: 3
CONS 3250 - Principles of Customer Service Credit Hours: 3
CONS 3450J - Writing in Human and Consumer Sciences Credit Hours: 3
CONS 3890 - Career Development for Service Professionals Credit Hours: 3
CONS 4915 - Internship: Customer Service Leadership Credit Hours: 3 - 12
(Complete Internship for 3 hours)
T3 4925 - Leadership in Customer Service Credit Hours: 3

Diversity and Communication

Complete at least two courses from the following:

COMS 2060 - Communication in Interpersonal Relationships Credit Hours: 3
COMS 3060 - Interpersonal Conflict Management Credit Hours: 3
COMS 3250 - Communication Technology and Organizing Credit Hours: 3
COMS 3420 - Qualitative Inquiry in Communication Credit Hours: 3
COMS 4100 - Cross-Cultural Communication Credit Hours: 3
EDCE 4400 - Foundations in Group Dynamics Credit Hours: 2
INST 1011 - Introduction to Diversity Studies Credit Hours: 3
PSY 3440 - Psychology of Gender Credit Hours: 3
SAM 3020 - Consumer Marketing Credit Hours: 3
TAS 3110 - Diversity, Ethics, and Collaboration Credit Hours: 3

Leadership and Organization

Complete at least two courses from the following:

EDCE 4980 - Ethical Issues in Human Services Credit Hours: 3
IHS 4200 - Foundations of Leadership in Healthcare Credit Hours: 3
MGT 2000 - Introduction to Management Credit Hours: 3
RHT 3620 - Convention and Event Planning Credit Hours: 3
RHT 4850 - Advanced Hospitality, Tourism and Events Management Credit Hours: 3
SAM 3020 - Consumer Marketing Credit Hours: 3
T3 4725 - Women and Leadership: Roles and Responsibilities Credit Hours: 3
TAS 4040 - Social Responsibility and Ethical Reasoning. Credit Hours: 3
TAS 4110 - Leadership and Workplace Effectiveness Credit Hours: 3

Upper Level Electives

Complete at least 30 hours at the 3000-4000 level.