Dec 26, 2024  
OHIO University Graduate Catalog 2019-20 
    
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OHIO University Graduate Catalog 2019-20 [Archived Catalog]

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CONS 5953 - Workshop in Customer Experience Trends

Content varies.

Requisites:
Credit Hours: 1 - 3
Repeat/Retake Information: May be repeated for a maximum of 3.0 hours.
Lecture/Lab Hours: 1.0 lecture
Grades: Eligible Grades: A-F,CR,PR,WP,WF,WN,FN,AU,I
Learning Outcomes:
  • Students will be able to research customer service issues and trends.
  • Students will be able to deconstruct scenarios and provide appropriate customer service interactions.
  • Students will be able to examine technology and hypothesize about the global implications on the global customer service environment.
  • Students will be able to demonstrate customer service subject knowledge through a presentation, a paper or a real world situation analysis.
  • Students will be able to analyze and justify which customer service resources work best for diverse populations and organizations.


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