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Dec 15, 2025
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LPA 5640 - Conflict Management and Dispute Resolution in Public and Nonprofit organizations
Will introduce you to the concepts of conflict management and the field of Dispute Resolution in general and interpersonal dispute mediation in particular. We will examine how non-adversarial, collaborative dispute resolution approaches can be used to address complex issues. You will learn new perspectives on conflict, evaluate conflict resolution approaches, and practice mediation skills.
Requisites:
Credit Hours: 3
Repeat/Retake Information: May be repeated for a maximum of 6.0 hours.
Lecture/Lab Hours: 3.0 lecture
Grades: Eligible Grades: A-F,CR,PR,WP,WF,WN,FN,AU,I
Learning Outcomes:
- Ability to critically analyze a conflict situation and propose appropriate resolution strategies.
- Build skills in active listening, principled negotiation and mediation.
- Develop knowledge about the nature of conflict, the growing field of conflict management and various ways to constructively approach conflict.
- Review three approaches to resolving disputes.
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