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Nov 15, 2024
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CONS 4915 - Internship: Customer Service Leadership
On-the-job experience through cooperation with industry in professional customer service environments. Emphasis on development of leadership skills and application of course work leading to professional development.
Requisites: CONS 2500 and 3890 and (4953 or 3250)
Credit Hours: 3 - 12
OHIO BRICKS Bridge: Learning and Doing
Repeat/Retake Information: May be repeated for a maximum of 12.0 hours.
Lecture/Lab Hours: 10.0 internship
Grades: Eligible Grades: A-F,PR,WP,WF,WN,FN,AU,I
Learning Outcomes: - Students will be able to critically analyze and synthesize information about customer service issues and concerns experienced throughout the internship.
- Students will be able to engage in a professional experience in a community where clients and colleagues represent diverse backgrounds and experiences.
- Students will be able to gain experience applying leadership skills in customer service environments.
- Students will be able to analyze and compare internal and external customer relationships and implement appropriate behaviors for diverse situations.
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