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Apr 20, 2024
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COMS 3060 - Interpersonal Conflict Management
Analysis of the communication dynamics involved in managing interpersonal and organizational conflicts. Examination of theory and research related to conflict management. Emphasis on case studies and role-playing conflicts in various interpersonal and group settings.
Requisites: Jr or Sr
Credit Hours: 3
Repeat/Retake Information: May be retaken two times excluding withdrawals, but only last course taken counts.
Lecture/Lab Hours: 3.0 lecture
Grades: Eligible Grades: A-F,WP,WF,WN,FN,AU,I
Learning Outcomes: - Define and explain basic terms, principles, and theories of conflict resolution.
- Analyze, adjust, and improve own communication behaviors in conflict situations.
- Demonstrate understanding of various factors involved in resolving conflicts constructively (interests and goals, interpersonal perception, power, styles and tactics, negotiation practices, third party intervention, forgiveness & reconciliation).
- Develop critical thinking and observation skills for interpersonal and organizational conflicts.
- Competently describe and analyze conflict interactions in oral and written forms.
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