Feb 25, 2024  
OHIO University Undergraduate Catalog 2023-2024 
    
OHIO University Undergraduate Catalog 2023-2024
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CONS 3100 - Human Resources for Customer Service Leadership Professionals


This course focuses on the internal customer (the employee) and prepares students to understand the role of Human Resources (HR) professionals. Students are equipped with knowledge and best HR practices in a variety of service professions.

Requisites: CONS 2500 and Jr or Sr Status
Credit Hours: 3
Repeat/Retake Information: May be retaken two times excluding withdrawals, but only last course taken counts.
Lecture/Lab Hours: 3.0 lecture
Grades: Eligible Grades: A-F,WP,WF,WN,FN,AU,I
Learning Outcomes:
  • Students will be able to evaluate and justify a solution for a myriad of emerging customer service human resource problems.
  • Students will be able to deduce the critical role and financial impact of a Human Resources plan in customer service workplace environments.
  • Students will be able to interpret employment laws and apply knowledge to diverse situations.
  • Students will be able to evaluate human resource functions in relation to human resource goals and industry benchmarks.
  • Students will be able to examine current trends, practices and process in Human Resources.



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