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Oct 01, 2024
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CONS 3250 - Principles of Customer Service A survey course which highlights the importance of effective customer service in today’s society. This course introduces characteristics of customer service in a variety of settings using diverse communication mediums. Ethics, situations and behaviors, financial implications, assessment and evaluation, and trends are introduced.
Requisites: Soph or Jr or Sr Credit Hours: 3 Repeat/Retake Information: May be retaken two times excluding withdrawals, but only last course taken counts. Lecture/Lab Hours: 3.0 lecture Grades: Eligible Grades: A-F,WP,WF,WN,FN,AU,I Learning Outcomes: - Students will be able to demonstrate characteristics of positive and negative customer service including responsiveness, empathy, reliability and value.
- Students will be able to examine the financial implications of positive and negative customer service.
- Students will be able to interpret and assess a variety of consumer situations and behaviors and recognize how to diffuse, engage, inform and/or solve using appropriate tactics.
- Students will be able to evaluate internal and external customer service and devise appropriate responses in a variety of settings.
- Students will be able to explore trends and issues in customer service.
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